Refund Policy

You are purchasing access to a digital educational simulation and its assessment features. You are not purchasing capital, an investment, a financial product or any entitlement to a monetary return.

If you are a consumer with a statutory right of withdrawal (for example in the UK or EU), you may request a full refund within 14 days of purchase, provided you have not started using the simulated account — that is, no simulated session has been generated on it. Where you ask us to begin access immediately and access has begun, the statutory right of withdrawal for digital content may no longer apply.

Once a simulated account has been activated and sessions have been generated, the digital product has been delivered and fees are generally non-refundable. We will still review individual requests fairly, for example where a technical fault prevented you from using the simulation.

Where a purchase included a free or discounted additional simulated account (for example an anniversary bundle), a refund cancels the whole bundle, including the additional account.

We may close accounts and withdraw access where we detect payment fraud, chargeback abuse, credential sharing, multiple simultaneous IP logins on a single challenge, or breach of our Terms.

Open a ticket in the in-platform Support section, or email support@atmostraders.com with your account email and order reference. Payments are processed by our third-party checkout provider; approved refunds are returned to the original payment method.